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When Customer Service Representative, Brissa De Anda, joined the Haltermann team on June 7, 2021, she hit the ground running. Within a few short months of training, she was performing her responsibilities independently and already proving a leadership mentality that simply can’t be taught. One year later, the entire Haltermann team has felt the impact of her presence — and she’s just getting started.

“As soon as she came on, Brissa took the bull by the horns and was a leader in her own right,” Angela Prazak, Manufacturing & Supply Chain Leader, explained. “She’s been a great asset to the team since day one, and people across departments have looked up to her for her work ethic and initiative.”

Bringing previous logistics experience to her initial responsibilities at Haltermann, Brissa could  jump right in on assisting site carriers, and soon after, help with expanding the team's fleet of carrier partners, which presented more opportunities for bulk shipments. But despite an official title in the Customer Service category, Brissa is still very much involved in logistics — among a number of other important areas.

“I wear a lot of hats outside the typical customer service world,” Brissa explained. “I’m very much involved in many aspects of our pricing, orders, and the systems that we use. CSRs are the ones providing customers with the quotes and communicating orders, and I enjoy helping the team improve those processes because those improvements make our entire customer experience better.”

And the team’s new tax software is the perfect example of that.

“Matt Overaker, Tax Director, implemented a new tax software which helped us take a completely manual, spreadsheet-heavy process and automate it, saving us remarkable amounts of time and effort.” Angela shared. “Brissa tested the new platform in terms of inputting quotes and orders that helped us address all the issues to get everything running smoothly.”

Matt added, “Brissa’s help was effective during the implementation of new tax software at Haltermann Solutions especially during the testing and training phases of the project. Brissa’s keen attention to transactional details was critical to complete the project.” 

In addition to her daily responsibilities as CSR, Brissa has also taken on the role of trainer for new members of the department — one in which fellow employees praise Brissa for  her ability to educate in a highly effective way —one that creates ripple effects.

“She has such a great attitude and is so passionate about our growth and development as a company — which includes the people within it,” said Angela. “ Brissa is always looking at processes to figure out better ways to make them work, and sharing her knowledge in a way team members can understand and benefit from too. It’s addictive: they want to follow her lead, which is such a positive thing for our team engagement.”

And that’s all just in one year’s work — there’s only more to come in this inspiring CSR’s future at Haltermann.

“I love that everyone can be in charge of our own roles here at Haltermann,” Brissa shared. “We have the ability to bring questions to the table, voice our opinions, and make important decisions, regardless of your level or role. That culture drives me to want to keep finding ways to improve and allows me to really have a meaningful impact in the process.”